Refund policy

We offer a 30 day return policy. This means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, please contact us at (email). If your return is approved, we will send you a return shipping label and instructions on how to send your package. Items returned without first requesting a return will not be accepted.

The customer is responsible for the cost of returning an item. Return shipping costs typically range between $20 and $40 per parcel, depending on the size and weight of the package and the shipping carrier used.

Approved returns must be sent to the following address:

Return Address:
Street Address: No. 2 Yuangtong Express, No. 409, Suxi Yiwu Town
Postcode: 310000
Province/State: Zhejiang
Country: China

Please ensure that:

  • The return shipment is sent using a tracked shipping service

  • The order number is clearly included inside the package

Important for international returns

When returning items internationally, parcels sent to China require the appropriate customs documentation. This usually includes a CN22 or CN23 customs declaration, as well as a Proforma Invoice clearly stating “Returned Goods.”

If these documents are missing, the parcel may be held by customs or returned by the carrier, which may prevent the return from being delivered.

Please note that refunds may be withheld until the returned goods have been received and inspected. It is the customer’s responsibility to ensure the return is shipped correctly and reaches the return address.

You can contact us anytime with return questions at (email).

Damages and Issues
Please inspect your order when it arrives and contact us right away if the item is damaged, defective or if you received the wrong item. This allows us to review the issue and take the appropriate steps to make it right.

Exchanges
If you would like a different size or style, the fastest option is to return the item you have and place a new order once your return is approved.

Refunds
We will notify you once we have received and inspected your return. If your refund is approved, it will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may need additional time to process and post the refund.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at (email).

Return Shipping Costs
Return shipping costs are the responsibility of the customer. Please send the package to the address provided by our customer service team on your return form.